Professional Plumbing 24/7

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Frequently Asked Questions

Frequently Asked Questions

What plumbing services do you offer?

We offer a full range of plumbing services including emergency plumbing, drain cleaning, leak detection, water heater repair and installation, sewer line repair, pipe repair and replacement, toilet and faucet installation, shower installation, garbage disposal repair, sump pump services, gas line repair, re-piping services, backflow prevention, and water filtration system installation.

Are your plumbers licensed and insured?

Yes, all of our plumbers are fully licensed, bonded, and insured to ensure our customers’ highest level of professionalism and protection.

Do you offer both residential and commercial plumbing services?

Absolutely! We specialize in plumbing services for homes, apartments, businesses, retail spaces, offices, and large commercial buildings.

What areas do you serve?

We proudly serve New York City and surrounding areas, including Manhattan, Brooklyn, Queens, The Bronx, and Staten Island.

Do you offer emergency plumbing services?

Yes! We provide 24/7 emergency plumbing services, including weekends and holidays. Plumbing emergencies can happen anytime, and we are always ready to help.

What qualifies as a plumbing emergency?

Burst pipes, severe leaks, sewer backups, no water supply, overflowing toilets, and gas line leaks are considered plumbing emergencies and require immediate attention.

How quickly can you respond to an emergency call?

We strive to arrive as quickly as possible. Depending on your location, we can typically dispatch a plumber within 60 minutes or less.

What types of water heaters do you service?

We service all types, including traditional and tankless water heaters, electric, gas, and hybrid systems.

How do I know if I need a new water heater?

Signs include inconsistent water temperature, strange noises, rusty or cloudy water, leaks around the heater, or if your unit is over 8-10 years old.

Can you install energy-efficient or tankless water heaters?

Yes, we specialize in energy-efficient upgrades, including tankless water heater installations that can save space and reduce energy bills.

How do I know if my drain is clogged?

Slow drainage, gurgling sounds, foul odors, and water backup in sinks or tubs are common signs of a clogged drain.

What is hydro jetting?

Hydro jetting is a high-pressure water cleaning method to remove stubborn clogs, grease buildup, and debris from sewer and drain lines.

Do you provide sewer line repair and replacement?

Yes, we offer sewer line inspections, repairs, and trenchless replacements when possible, to minimize disruption to your property.

How do you detect hidden leaks?

We use advanced leak detection technology, including acoustic sensors and infrared cameras, to pinpoint hidden leaks behind walls, under floors, or underground.

What should I do if I suspect a leak?

Please turn off the main water supply immediately and call our emergency plumbing team for professional leak detection and repair.

Do you offer re-piping services?

Using high-quality, durable piping materials, we provide complete and partial re-piping services for residential and commercial properties.

Do you repair and install gas lines?

Yes, we specialize in safe gas line installation, leak detection, and gas line repair for appliances such as stoves, water heaters, and furnaces.

What should I do if I smell gas?

Evacuate the building immediately without turning any electrical devices on or off. Once you’re safe, call emergency services and contact us for emergency gas line repairs.

Can you install new fixtures like toilets, faucets, and showers?

Absolutely! We offer professional installation of various plumbing fixtures to update or upgrade your bathroom and kitchen.

What brands of fixtures do you install?

We install and service all major brands, including Kohler, Delta, Moen, American Standard, etc.

Can you help with bathroom and kitchen remodels?

Yes! We work with homeowners and contractors to provide plumbing installation for remodeling projects.

How do you charge for plumbing services?

We provide upfront, flat-rate pricing based on the job, not by the hour. You’ll always know the cost before we start any work.

Do you offer free estimates?

Yes, we offer free, no-obligation estimates for most standard plumbing services.

Is there an extra charge for after-hours or emergency services?

We offer competitive rates for emergency services and always discuss any additional costs upfront before beginning work.

Do you offer regular plumbing maintenance?

Yes, we offer maintenance packages that include inspections, cleaning, and preventative care to keep your plumbing systems running smoothly year-round.

How often should I have my plumbing inspected?

We recommend a professional plumbing inspection at least once a year, especially for older properties or high-usage commercial buildings.

What can I do to prevent plumbing problems?

Regular maintenance, avoiding flushing non-degradable items, installing drain strainers, and addressing minor issues promptly can prevent major plumbing problems.

Do you offer eco-friendly plumbing solutions?

Yes, we install water-saving fixtures and tankless water heaters and recommend plumbing upgrades that promote energy and water conservation.

Can you help lower my water bill?

Absolutely! We can suggest upgrades such as low-flow toilets, efficient water heaters, and leak detection devices to reduce water usage and costs.

Why should I choose your plumbing company?

We are committed to delivering exceptional service, transparent pricing, fast response times, and high-quality workmanship. Our team is experienced, licensed, and customer-focused.

How can I schedule a service?

You can call us directly, fill out a form on our website, or request emergency assistance 24/7. We make it easy and convenient to schedule plumbing services at your convenience.

Are your services guaranteed?

Yes, we stand behind our work with industry-leading warranties on labor and parts for added peace of mind.

Do you offer financing options?

We offer flexible financing options for larger projects and unexpected repairs. Contact us to learn more about payment plans that fit your budget.